1. Map your calls
We go through the calls you get, your service area, your hours, your time windows and what counts as urgent.
How it works
Six steps from the first ring to a technician with an approved job. You set the rules; Aria follows them.
The six steps
Aria answers
Every call is answered in your shop's name. Aria says it's a virtual assistant, takes the job details and requests a time window.
Ticket filed
A clean ticket with the address, scope, priority and requested window lands where your office can read it.
Photos by text
Aria texts the caller a link for photos, so the estimate is based on what the job actually looks like.
Estimate by email
An estimate built from your approved price list goes out by email, followed by a short “check spam” text.
Reply AGREE
The customer replies AGREE to approve the estimate. No app, no login.
Tech dispatched
The approved job goes to your technician with the notes and photos. Urgent calls go straight to your on-call person.
Getting set up
2. Write the rules and price list
Your prices and estimate templates are written down with you. Anything not covered goes to a person.
3. Test on sample calls
We run simulated calls against your setup and fix what's wrong before a real customer hears it.
4. Go live and review
Aria starts answering. You review tickets and estimates during the pilot, and we tune it with you.
KnightAgent is a managed pilot run by Knight Logics. There is no self-serve sign-up, and connected tools are only promised once they're tested in your setup.