Frequently asked questions
Is the demo a real customer call?
No. Every demo is a simulated call with a fictional customer and a fictional shop, voiced by AI text-to-speech. The steps it shows match the workflow we set up in a pilot.
Can I sign up and turn it on myself today?
No. KnightAgent is a managed pilot, not a self-serve app. We set up your phone number, call rules, price list and estimate templates with you, test them, and then go live together.
Does Aria set prices on its own?
Estimates are built from the price list and rules your shop approves. In a pilot we recommend you review estimates before they go out until you trust the output. Anything outside your rules goes to a person.
Is replying AGREE a legal signature?
We don't present it as one. Replying AGREE approves the estimate so the shop can schedule the work. If you need a signed contract for a job, keep using your own contract process.
What can't it do?
It doesn't cold-call anyone, it doesn't diagnose a job it can't see, and it doesn't promise arrival times your office hasn't approved. Urgent calls go to your on-call person. It isn't a licensed contractor, it doesn't process payments, and it only works with integrations agreed during setup.
What happens with urgent calls?
Aria marks the ticket urgent, gives the basic safety steps you approve (like closing a shut-off valve), and alerts your on-call person, who calls the customer back and decides on timing.
Do I need Jobber or Housecall Pro?
No. The pilot uses a simple ticket record your office can read. Connections to other tools are scoped during setup and only promised once tested.
How are calls and texts handled for privacy and consent?
Aria says it is a virtual assistant at the start of each call. Text messages only go to customers who called in and asked for service. Call-recording and texting rules depend on your state and are set up with you before launch.