Simulated call demo
Three simulated calls to a fictional shop, voiced with AI text-to-speech. Choose a scenario and press play, or turn the sound off to read along. Use the arrow keys to switch scenarios. Captions and the full transcript are always on the page.
Choose a scenario
Simulated call, fictional customer. AI-generated voices. Harbor & Pine Handyman (fictional).
Call transcript
- AriaThanks for calling Harbor and Pine Handyman. This is Aria, the shop's virtual assistant. How can I help?
- DanaHi. My kitchen faucet keeps dripping, even when it's turned all the way off.
- AriaSorry about that. Is it dripping from the spout, or leaking around the base or under the sink?
- DanaJust from the spout. Nothing under the sink.
- AriaGot it. Can I get your name and the service address?
- DanaDana Ruiz, 418 Example Palm Lane.
- AriaThanks, Dana. Is this the best number for texts about the job?
- DanaYes, this number is fine.
- AriaGreat. I'll text you a link for two quick photos: the faucet, and the brand label if you can find it. That lets the shop send a written estimate by email. Do mornings or midday work better?
- DanaThursday morning would be best.
- AriaI've requested Thursday, ten to twelve. The estimate comes by email, and you can reply AGREE to approve it. Anything else?
- DanaNo, that's it. Thank you!
- AriaYou're welcome, Dana. Watch for my text in a minute.
What the shop and customer see
Call starts
Inbound call answered
Fictional caller Dana Ruiz, 555-01xx. Aria introduces itself as a virtual assistant.
During the call
Ticket HP-1042 filed
- Type
- Repair · plumbing fixture
- Priority
- Normal
- Window
- Thu 10–12 (requested)
- Address
- 418 Example Palm Ln
- Notes
- Kitchen faucet drips from spout when closed. No leak below sink.
+1 min
Photo-request text sent
Hi Dana, it's Aria from Harbor & Pine Handyman. Please send 2 photos: the faucet and its brand label. Reply here or use: hp.example/p/1042
+10 min
Customer sends photos
Photo placeholders:
- Faucet, front
- Brand label
Next morning
Estimate emailed
From: estimates@hp.example · To: dana@example.com
Your estimate HP-1042: kitchen faucet repair
Example estimate line items Diagnose and replace faucet cartridge $145.00 Cartridge (est., matched to brand) $38.00 Total (example prices) $183.00 Reply AGREE by text to approve this estimate.
+1 min
“Check spam” text sent
Dana, your estimate HP-1042 was just emailed. If you don't see it, please check spam or promotions. Reply AGREE to approve.
+40 min
Customer replies AGREE
AGREE
+2 min
Technician dispatched
- Tech
- Marcus T. (fictional)
- When
- Thu 10–12
- Note
- Bring cartridge kit for photographed brand.
- Status
- Approved estimate attached to HP-1042
Names, addresses, phone numbers, prices and technicians in this demo are made up. Example prices are illustrations, not a quote. In a real pilot the estimate uses your shop's own price list.